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Our Patient Experience Center is ready to help
See what the Patient Navigator and Access and Reimbursement Manager (ARM) can do for you. Assistance is just a phone call away.
See how the Patient Navigator and ARM work together to support your patients
Coverage and reimbursement support
PN: Verifies & explains benefits, tracks PAs
ARM: Addresses benefits, coverage, & billing/coding questions
Cost support
PN: Identifies financial assistance options
ARM: Provides awareness on copay program, PAP, & other support options
Acquisition support
PN: Triage to a specialty pharmacy
ARM: Offers information on how to acquire EXDENSUR
Patient education
PN: Serves as single point of contact for patients along their treatment journey
PN=Patient Navigator, ARM=Access and Reimbursement Manager.
Your Patient Navigator*
- The heart of our program
- Can help answer questions about patient support programs and EXDENSUR
- Directs you to available resources
- Guides enrolled patients through the start of treatment
Your Access and Reimbursement Manager (ARM)
- On site
- Provides information about payer process and coverage issues
- Addresses questions about billing and coding
- Supports patient access to EXDENSUR
*The Patient Navigator does not provide medical advice and is not a member of the patient’s care team. Patients should be directed to their treating healthcare provider for questions about their disease or EXDENSUR treatment.
Frequently asked questions about Patient Navigators
Additional resources for your patients
For a deeper dive into all the resources we offer your patients, visit our Patient site.
We are here to help!
Whenever you need information about copays or coverage, reach out to your Patient Navigator at 1-844-225-5894 (844-Call-TwGSK).
Monday–Friday: 8:00 AM – 8:00 PM ET